Terms and Conditions

1 General Provisions and Applicability

These terms and conditions ("Terms") apply to the jay99 songs platform and all services under it. By accessing the website, opening an account, playing games, or using any feature, you are considered to have fully accepted these terms.

These terms have been prepared for individuals residing in Bangladesh and using the service from Bangladesh. jay99 songs has published these terms in Bengali with Bangladeshi users in mind, so that every user can understand all information in their own language.

These terms form a legally binding agreement between the user and jay99 songs. If you disagree with any term, stop using the platform immediately and contact our support team.

1.1 Language and Interpretation

If there is any ambiguity in these terms, the interpretation given by jay99 songs will be considered final. The Bengali version will be treated as the authoritative document.

2 Account Registration and Eligibility

To open an account and use the services at jay99 songs, users must meet the following eligibility requirements:

• You must be at least 21 years of age. Accounts belonging to underage users will be closed immediately and all funds may be forfeited.
• Each person may open only one account. Operating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and kept up to date.
• You must have legitimate access to the device or network from which you are using the platform.

2.1 Identity Verification (KYC)

jay99 songs reserves the right to verify a user's identity in certain circumstances. A copy of a national identity card, passport, or other government-issued ID may be requested for verification. jay99 songs has the right to hold withdrawals until verification is completed.

2.2 Account Ownership

An account is entirely personal. Allowing anyone else to use your account, transferring it, or selling it is strictly prohibited.

3 Account Security and Responsibility

It is your responsibility to keep your account login details — username, password, and OTP — completely confidential. We strongly advise you not to share this information with anyone.

Legal responsibility for all activity conducted from your account — whether authorised or not — will fall on you, unless you notify jay99 songs of unauthorised access in a timely manner. If you notice any unusual activity on your account, report it immediately through our 24/7 live chat.

3.1 Password Policy

Use a strong password that combines uppercase letters, lowercase letters, numbers, and special characters. Avoid using the same password across multiple platforms.

4 Financial Transactions — Deposits and Withdrawals

jay99 songs provides deposit and withdrawal facilities for Bangladeshi users via bKash, Nagad, Rocket, and Upay. Transactions can be completed directly and quickly using these mobile payment methods.

4.1 Deposit Terms

• The minimum deposit amount is ৳200 for each method.
• Only use a payment account registered in your own name.
• Depositing using a third-party payment method is prohibited and may result in account termination.
• Once a deposit is successfully completed, it is generally credited to the account quickly.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawal requests are generally processed within 5 to 30 minutes.
• Withdrawals can only be made using the same method that was used to deposit.
• Withdrawal requests may be delayed if identity verification has not been completed.
• Applicable wagering requirements must be met before withdrawing bonus funds.

4.3 Anti-Money Laundering

jay99 songs is committed to preventing money laundering and fraud. jay99 songs reserves the right to investigate any account where suspicious activity is found in a transaction.

5 Bonuses and Promotional Offers

jay99 songs offers a welcome bonus for new users and various promotions for existing users. Each offer has its own terms, and accepting a bonus means agreeing to those terms.

5.1 Welcome Bonus

jay99 songs offers a 100% bonus on the first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,000 bonus, making the total balance ৳2,000; to withdraw the bonus, ৳1,000 × 20 = ৳20,000 must be wagered.

5.2 General Rules for Using Bonuses

• Bonus funds are not a substitute for real money and cannot be withdrawn before the wagering requirements are met.
• Taking advantage of a single promotion from multiple accounts is strictly prohibited.
• jay99 songs reserves the right to change, suspend, or cancel any bonus offer at any time.
• If misuse of a bonus is found, the bonus may be forfeited.

6 VIP Program and Cashback

The jay99 songs VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits are available at each tier, and moving to a higher tier brings greater benefits.

6.1 Cashback Details

Weekly cashback is a benefit paid at a set percentage of that week's total net loss (total losses minus total winnings). For example: if a Gold member's weekly net loss is ৳20,000, they will receive ৳20,000 × 0.7% = ৳140 in cashback.

6.2 VIP Benefit Conditions

• VIP benefits apply only to active account holders.
• jay99 songs reserves the right to revoke VIP status in the event of any policy violation.
• Cashback is added directly to the account balance and may have its own wagering requirements.

7 Gaming and Betting Rules

Specific rules apply for participating in slots, live casino, cricket betting, and other gaming sections on jay99 songs. Each game has its own rules, which users can find on the relevant game page.

7.1 Bet Validity

Once a bet is confirmed, it cannot be cancelled, unless the bet was not processed correctly due to a technical error. In such cases, jay99 songs will investigate and make a decision.

7.2 Technical Issues

If a game is interrupted due to a server outage, internet disconnection, or other technical problem, jay99 songs will assess the situation reasonably. However, it is the user's own responsibility to maintain their internet connection.

7.3 Maximum Win Limit

jay99 songs reserves the right to set a maximum single-win limit for certain games or sessions. Details on this can be found in the relevant game section.

8 Prohibited Activities

Any of the activities listed below are strictly prohibited on the jay99 songs platform. Involvement in any one of them may result in immediate account termination and forfeiture of deposited funds:

• Operating multiple accounts or operating an account in someone else's name.
• Strategically manipulating bets to exploit bonus terms (bonus abuse).
• Attempting to hack or gain unauthorised access to the platform's software or systems.
• Playing games using automated software, bots, or any other automated method.
• Depositing funds into an account through fraudulent or deceptive activities.
• Using the platform for the purpose of money laundering.
• Harassing or abusing other users.

9 Account Suspension and Termination

In any of the following circumstances, jay99 songs reserves the right to temporarily suspend or permanently terminate an account without prior notice:

• If any clause of these terms is violated.
• If false or incomplete information was provided at the time of registration.
• If fraudulent or suspicious activity is detected from the account.
• If the user does not cooperate with identity verification.

9.1 Voluntary Account Closure

If a user wishes to close their account themselves, they may contact the support team. It is advised to withdraw all valid funds before closing the account.

10 Limitation of Liability

jay99 songs provides its platform and services on an "as is" basis. jay99 songs accepts no liability in the following cases:

• If a game is interrupted due to the user's network connection issues.
• If the service is disrupted due to technical problems beyond its control (force majeure).
• If loss occurs due to a fault in third-party software or a game provider.
• If an account is compromised due to the user's own negligence or lapse in security.

There is always a possibility of financial loss in gambling. jay99 songs is not responsible for any financial loss arising from a user's gaming or betting.

11 Privacy and Data Protection

jay99 songs gives the highest priority to protecting users' personal information. Our Privacy Policy explains in detail how we collect, use, and store your information — you are requested to read that alongside these terms.

All financial transactions are secured through SSL encryption technology. jay99 songs does not sell or rent user data to third parties, however limited information may need to be shared for identity verification or legal compliance purposes.

12 Responsible Gaming

jay99 songs is firmly committed to responsible gambling. We believe gaming is a form of entertainment — not a solution to financial problems. Our Responsible Gaming Guidelines contain detailed information on self-exclusion, setting deposit limits, and how to get help.

• Participation in gambling is not permitted until the age of 21 is reached.
• Do not bet money beyond your means — only use money that you can afford to lose without it affecting your daily life.
• View gambling as entertainment, not as a source of income.
• If you feel your gaming habits are getting out of control, seek help.

13 Changes to Terms and Conditions

jay99 songs reserves the right to partially or fully change these terms and conditions at any time. Users will be informed of significant changes via email or platform notification.

If you continue using the platform after any changes, it will be assumed that you have accepted the new terms and conditions. For this reason, you are advised to check this page regularly.

If any part of these Terms is found to be invalid or unenforceable by a court or competent authority, that part will be removed and the remaining Terms will continue to be fully effective.

14 Contact & Dispute Resolution

If you have any questions or complaints about these Terms, please contact the jay99 songs support team. Our support is available in both Bengali and English, seven days a week, twenty-four hours a day.

14.1 Contact Methods

• 24/7 Live Chat — log in to the platform and start a chat directly.
• Email: [email protected]

14.2 Dispute Resolution Process

If a dispute arises, please first raise your complaint with our support team. The team will assess the issue and work to resolve it as quickly as possible.

For answers to common questions, visit our FAQ section — it covers general questions about accounts, payments, bonuses, and gaming.

To learn more about jay99 songs and see details of our services, visit the About Us page.