jay99 songs Privacy Policy
Your personal information is very important to us. This policy explains in detail how jay99 songs collects information, why it is collected, and how it is kept secure.
1. Introduction and Applicability
jay99 songs ("we", "us", or "platform") makes the privacy of its users its highest priority. This Privacy Policy ("Policy") explains what information we collect and how we use it when you visit our website, open an account, or use our services.
This policy applies to both the jay99songs.cam website and the associated mobile application. Continuing to use the site means you agree to the terms of this policy. To learn more about us, please read our About Us page.
"Personal information" as used in this policy means any information that can directly or indirectly identify an individual — such as name, mobile number, email address, financial transaction details, and so on.
2. Information We Collect
jay99 songs collects information from various sources. The types and sources of information collected are described in detail below:
2.1 Information You Provide Directly
When you register an account, make a deposit, or contact our support team, you provide certain information directly:
- Full name and date of birth
- Email address and mobile number
- Chosen username and password (stored in encrypted form)
- Documents required for identity verification (such as a National ID card)
- Financial transaction details — such as bKash, Nagad, Rocket, or Upay numbers
2.2 Automatically Collected Information
Some information is collected automatically while you use the site:
- IP address and device type
- Browser version and operating system
- Time spent on the site and information about pages visited
- Cookie and session data (see Section 5 below)
- Referral source — meaning which page or channel you came from to reach the site
2.3 Information Received from Third Parties
In some cases we may also receive information from third parties, such as identity verification agencies or payment processing partners — only to the extent necessary.
3. Purpose of Using Information
Collected information is used for the following purposes:
| Purpose | Type of Information Used | Legal Basis |
|---|---|---|
| Account creation and management | Name, email, mobile number, password | Contractual necessity |
| Identity verification (KYC) | National ID card, date of birth | Legal obligation |
| Processing deposits and withdrawals | Payment details, transaction history | Contractual necessity |
| Providing customer support | Contact details, description of the issue | Legitimate interest |
| Fraud prevention and security | IP address, device information, transaction patterns | Legitimate interest and legal obligation |
| Service improvement and analysis | Usage patterns, cookie data | Legitimate interest |
| Sending relevant offers and notifications | Email, mobile number, preference data | Consent |
Your information will not be sold or rented to any third party beyond the purposes stated above.
4. Sharing Information and Third Parties
jay99 songs may share information with third parties in limited and specific circumstances. In each case, only the minimum necessary information is shared:
4.1 Service Provider Partners
We work with trusted service providers for payment processing, identity verification, and technical support. These partners may use the information only for the specific tasks defined in their agreements — not for any other purpose.
4.2 Legal Obligations
If disclosure of information is required as part of a court order, government directive, or legal process, jay99 songs complies with that obligation.
4.3 When Information Is Not Shared
Your information is never sold, rented, or exchanged. Personal information is not shared with advertisers. Information is not provided to any social media platform or third-party data broker.
Data Protection Guarantee
All data transfers at jay99 songs are encrypted via SSL/TLS protocol. Sensitive information — particularly passwords and financial transaction data — is stored using industry-standard encryption.
5. Cookies and Tracking Technologies
Cookies are small data files stored in your browser. jay99 songs uses the following types of cookies:
5.1 Essential Cookies
These cookies are necessary for the core functionality of the site — maintaining login sessions, managing security tokens, and temporarily storing form data. They cannot be disabled.
5.2 Performance and Analytics Cookies
These cookies help analyse site usage patterns — such as which pages are visited most and where users encounter difficulties. This information is used to improve the user experience.
5.3 Cookie Controls
You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may cause some site features to stop working correctly.
6. Data Retention Period
jay99 songs retains your information for as long as it is needed to provide services or to meet legal obligations. The main principles are as follows:
- Account information: For the entire time the account is active and for a minimum of five years after it is closed.
- Transaction records: As required by financial regulatory requirements — generally five to seven years.
- Customer support conversations: Up to two years after the issue is resolved.
- Analytics data: In anonymised form for a maximum of two years.
- Marketing consent: Until you withdraw your consent.
After the specified period, information is securely deleted or anonymised in a way that makes it no longer possible to identify any individual.
7. Security Measures
jay99 songs uses both technical and administrative safeguards to keep your information secure:
Technical Safeguards
- 256-bit SSL/TLS encryption on all data transmissions
- Passwords stored using one-way hashing — no one can read them
- Regular security audits and vulnerability assessments
- Automated monitoring for suspicious activity
- Multi-factor authentication (OTP)
Administrative Safeguards
- Access to personal information restricted to authorised staff only
- Regular staff training and commitment to following data protection policies
- Strict confidentiality agreements with third-party partners
However, no system on the internet is 100% secure. You are advised to change your password regularly and not to share your login details with anyone.
8. Your Rights and Choices
You have certain important rights over your own information:
8.1 Right to Access and Correct Information
You can log in to your account at any time to view and correct your information. You have the right to request the correction of any inaccurate information.
8.2 Right to Deletion
You may request to close your account and ask for your personal information to be deleted. However, some information may be retained for a specified period due to legal obligations.
8.3 Right to Opt Out of Marketing Communications
You can stop marketing messages by clicking the "Unsubscribe" link at the bottom of any promotional email or message, or by contacting our support team.
8.4 Data Portability
Where applicable, you may request a readable copy of your personal information. Submit this request to our support team by email.
Our Responsible Gaming policy details the process for taking a break from or permanently closing your account.
9. Protection of Minors
jay99 songs is intended solely for persons aged 21 and above. This platform does not knowingly collect personal information from anyone under the age of 21.
By registering an account, you declare that you are at least 21 years old. If we are informed that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.
10. Changes to This Policy
jay99 songs may revise this Privacy Policy from time to time. If any significant changes are made, we will:
- update the "Last Updated" date at the top of this page;
- notify registered users by email or through a site notification;
- for major changes, provide sufficient notice before they take effect.
Continuing to use the site after a revised policy is published will be considered acceptance of the new policy. You are advised to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to make a request regarding your information, please contact us:
Live Chat
Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English. Use the live chat on the site for immediate help.
Email us for specific privacy-related requests:
[email protected]
For answers to common questions, read our Frequently Asked Questions (FAQ) page — many topics are already answered there. To learn about our terms of service, visit the Terms & Conditions page.